Frequently Asked Questions(FAQ)

At ClassicXI, we sell authentic retro football jerseys with a focus on quality, fast UK delivery, and excellent customer service.

Orders & Payments

Q: What payment methods do you accept?
A: We currently accept PayPal only. You can pay securely using your PayPal account or via PayPal’s card payment option.

Q: Can I change or cancel my order after placing it?
A: If your order has not been dispatched, we may be able to make changes. Please email support@classicxi.co.uk as soon as possible.

Shipping

Q: Where do you ship?
A: We currently ship within the United Kingdom only.

Q: What shipping service do you use?
A: All orders are shipped via Royal Mail with a delivery time of 2–4 business days.

Q: What is your order cut-off time?
A: Orders placed before 2:00 PM GMT will be processed within 1–2 business days.

Returns & Exchanges

Q: Do you accept returns?
A: Yes, we accept returns within 30 days of delivery for both defective and non-defective items.

Q: How do I start a return?
A: Please email support@classicxi.co.uk to request a free return label.

Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.

Q: Can I exchange my item?
A: Yes, we offer exchanges for sizing issues or product defects.

Products

Q: Are your jerseys authentic?
A: Yes, all our jerseys are authentic retro football shirts.

Q: What collections do you offer?
A: We have New Arrivals, Long Sleeve, and Short Sleeve collections.

Contact Us

·         Email (Preferred Contact Method): support@classicxi.co.uk

·         Phone: +44 7886 126037

·         Address: 3 Lyncroft, Gloucester, GL2 8LD, United Kingdom

·         Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)