Refund & Return

Refund & Return Policy

At ClassicXI, we value consumer trust and aim for complete satisfaction. We offer a transparent 30-day return policy, giving you exactly 30 days after the physical delivery date of your item to request a return or refund.

1. Return Eligibility Conditions

To qualify for a valid return and full refund, your item must be returned in the exact condition you received it: completely unworn, unwashed, unused, featuring all original product tags intact, and enclosed in its original retail packaging. A valid receipt, invoice, or proof of purchase is strictly required to process your request.

2. How to Open a Return Request

To initiate a return, you must contact us first at stanyslavostaplo@gmail.com. Items sent back to us without prior written return authorization will be rejected and will not qualify for a refund. Authorized returns must be mailed directly to our registered operating address:

ClassicXI Returns: 3 Lyncroft, Gloucester, GL2 8LD, United Kingdom

3. Return Shipping Fees

Unless the item arrived defective, damaged, or we shipped the incorrect product variant, the customer is responsible for arranging and paying all return shipping costs to our UK warehouse. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery. If the item is defective, physically damaged, or incorrect, contact us via email within 48 hours of receipt so we can evaluate the issue and make it right immediately by providing a free replacement or full refund.

5. Refund Evaluation & Timeline

Once your return package is delivered to our facility and undergoes thorough quality control inspection, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be automatically processed and applied back to your original payment method within 7 business days. Bank processing times may vary.