Refund & Return

By placing an order with ClassicXI (classicxi.co.uk ), you agree to the following terms. This policy is designed to ensure transparency in our returns and refund process.
This policy applies to all orders shipped within the United Kingdom.

A. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order.
To be eligible for a return:

· Items must be in their original condition — unused, unworn, with tags, and in the original packaging.

· Proof of purchase (order confirmation email or receipt) is required.

· Customized or personalized items cannot be returned unless defective or incorrect.

B. Free Return Shipping

We provide free return shipping for all eligible returns within the UK.
Once your return request is approved, we will email you a Royal Mail pre-paid return label and instructions.

C. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

· An item is damaged or defective.

· You receive the wrong item or wrong size.

We will arrange for a replacement or full refund at no extra cost.

D. Exchanges

We accept exchanges for:

· Different size

· Different color

· Replacement of defective or damaged items

Exchanges are processed once the original item is received and inspected.

E. Restocking Fees

We do not charge any restocking fees.

F. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 7 business days.
Processing times may vary depending on your payment provider.

G. Unused Discounts

Discounts must be applied at the time of purchase.
We do not provide refunds or adjustments for unused discount codes after an order has been completed.

H. How to Start a Return

To start a return or exchange, please contact our customer service team:
📧 Email: support@classicxi.co.uk
📍 Address: 3 Lyncroft, Gloucester, GL2 8LD, United Kingdom
📞 Phone: +44 7886 126037

We will provide your free return label and instructions within 24 hours.